Shipping policy

ast Updated: [2023/08/20]

Thank you for shopping with Speedy Socks ( Renzo Expo). This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased from our website. Please read this policy carefully before making a purchase.

1. Shipping Methods

1.1. We offer the following shipping methods for delivery within Sweden:

• Standard Shipping: ( Shipping takes up to 10-12 working days )

2. Shipping Costs

2.1. Shipping costs will be displayed at checkout and are based on the selected shipping method and the weight/size of the products in your order.

3. Delivery Timeframes

3.1. Estimated delivery times vary depending on the shipping method selected and the delivery location within Sweden. Please refer to the specific delivery timeframes provided at checkout.

4. Order Processing

4.1. We strive to process and ship orders promptly. Orders are usually processed within [processing time] business days from the date of purchase.

5. Tracking and Notifications

5.1. Once your order is shipped, you will receive a confirmation email with tracking information, if available. You can track the status of your order using the provided tracking number.

6. Delayed Shipments

6.1. While we make every effort to meet estimated delivery times, unexpected delays can occur due to factors beyond our control, such as weather conditions, postal service disruptions, or customs clearance. We are not liable for any such delays.

7. Unsuccessful Deliveries

7.1. If a delivery attempt is unsuccessful due to factors such as incorrect address provided by the customer or absence at the delivery location, additional delivery attempts may be subject to extra charges.

8. Returns Due to Non-Delivery

8.1. If a package is returned to us due to non-delivery, the customer may be responsible for any additional shipping charges to re-send the package.

9. International Shipping

9.1. Currently, we only offer shipping within Sweden. For international shipping inquiries, please contact our customer support.

 10. Uncollected Packages:

10.1 If you do not collect your package within the specified holding period and do not communicate with us to arrange for an extension, a package will be considered "uncollected."

11. Extra Charge for Uncollected Packages:

11.1 To encourage timely package retrieval and maintain the efficiency of our operations, an extra charge will be applied for packages that remain uncollected after the holding period has expired. This charge is designed to cover storage costs, potential damage or loss, and any associated administrative efforts.

12. Notification of Extra Charges:

12.1 Before applying the extra charge, we will make reasonable efforts to notify you once more, reminding you of the pending charge and providing an opportunity to address the situation.

13. Dispute Resolution:

13.1 If you believe an extra charge has been applied in error, or if you have a legitimate reason for not collecting the package within the specified timeframe, please contact our customer service team. We will review the situation and work towards a resolution.

We understand that unexpected situations can sometimes lead to delays in collecting packages, and we will always strive to be fair and considerate in such cases.

By choosing our services, you agree to adhere to this Uncollected Packages Policy, and you understand and accept the associated extra charges. Your satisfaction is our priority, and we appreciate your cooperation in maintaining the efficiency of our package handling processes.